than ignoring the issue.
Why Hotels Care About Missing Items
It can be easy to think that one missing towel or one missing robe isn’t a big deal.
But hotels operate on a large scale.
If every guest took one reusable item, replacement costs could become significant.
Hotels have to maintain room inventories, replace damaged goods, purchase linens, and prepare rooms for the next guest.
Even inexpensive items become expensive when they have to be replaced repeatedly across hundreds of rooms.
That’s why hotels distinguish between complimentary amenities and reusable
